Terms & Conditions

Welco Plumbing’s work (hereinafter referred to as “we,” “us,” or “our”) is covered for a period of one (1) year from the date of installation. This warranty applies to work performed at connection points and parts installed by us.

• Customer Responsibility: By requesting services, you (the “Customer”) acknowledge that the plumbing work is being installed in an area that complies with current building codes, manufacturer installation requirements, and is structurally stable. We work strictly in accordance with plumbing codes and manufacturer specifications and do not assess the structural stability of non-plumbing materials.

• Warranty Voidance: If plumbing work fails due to structural instability or non-compliance with installation standards, our warranty is void. Additionally, if anyone other than Welco Plumbing modifies or removes any installed components before the warranty expires, the warranty is void.

• Plumbing System Failure: In the event of system failure, the Customer must notify Welco Plumbing within 24 hours. If we are unavailable, a water mitigation service must be contacted to minimize damage. Failure to take these steps voids warranty and liability claims. Immediate actions include:

• Shutting off the water supply.

• Draining the plumbing system to reduce damage.

Failure to follow these steps nullifies any liability for damages. If we respond to an emergency call and determine the issue was not caused by our work, an emergency response fee of $250 and$100.00 per hour (plus materials and tax) will be charged and due immediately.

Specialized Equipment Surcharge

If job completion requires specialized equipment beyond standard tools and materials, an additional surcharge will apply. The surcharge will be determined based on equipment type, duration of use, and operational expenses, with a minimum charge of $189.00.

Deposit Policy

• A $100.00 deposit secures your appointment. If canceled, $75.00 is forfeited. If rescheduled before the appointment day, the deposit transfers.

• Jobs over $1,000.00 in labor require a 50% deposit at least five business days before work begins.

• Jobs exceeding $300.00 in materials require payment before materials are ordered.

• If materials are purchased on-site, the Customer must provide a deposit, and additional handling fees may apply.

• If the Customer provides materials but leaves the site to obtain additional parts, the time spent waiting will be charged. If we leave and return later, rescheduling will be subject to availability.

• Work will remain in its current condition if we leave before completion, and any further work must be rescheduled. Warranty is void if another plumber continues the project.

For same day, appointments a deposit with the full estimated cost of materials is due at time of service.

Fees and Additional Charges

• Permits & Inspections: The Customer is responsible for obtaining necessary permits and inspections. If required, our assistance will be billed at $100.00 per hour.

• Credit Card Processing Fees: Fees exceeding $10.00 for card transactions will be passed to the Customer at 3.5% + $0.30 per transaction.

• Plumbing Isometrics & Design: Design work or material takeoffs will be charged at $100.00 per hour separately from estimates.

• Late Payments: Past due balances will accrue a $60.00 per month late fee plus an 18% charge on outstanding material costs.

• Out-of-Scope Work: Additional work not covered in the initial estimate will be charged at a rate of $100.00 per hour.

• Material Planning: Charged at $100.00 per hour.

• Commercial Work: $150.00 per hour plus tax and materials.

• Residential Work: $100.00 per hour plus tax and materials.

Billing and Payment Terms

• Payment Due at Completion: All work must be paid on the day of service.

Non-Payment Terms:

Failure to pay in full by midnight of the service day results in contract termination.
Any materials and tools left on-site will become Customer property and billed at market rate + 10% handling fee.
We will notify appropriate authorities to remove our licensure from the permit.
After 5 days, we will file a Lien Notice and take legal or collection action.

Legal & Collection Policy

• If litigation is required, the Customer will be responsible for legal fees and administrative costs associated with debt collection.

• Failure to meet contractual obligations will result in termination of our business relationship, and future services will not be provided.

Diagnostic Findings & Reports

If a written report is requested for investigative findings, a charge of $100.00 plus tax will apply.

Acknowledgment of Workmanship – Drain Clearing

Drain Clearing Services are provided to attempt to remove existing blockages and restore water flow at the time of service.

No Warranty on Drain Clearing: Due to the nature of drain blockage caused by conditions beyond the plumber’s control, such as pipe condition, tree root intrusion, foreign objects, grease buildup, or other factors, this service is not warrantied. A cleared drain today may become blocked at any time in the future.

Underlying Conditions: Drain clearing may not reveal or resolve underlying plumbing issues such as broken, offset, or deteriorated pipes. Additional repairs may be recommended after the clearing process but are not included in this service unless separately agreed upon.

Limited Scope of Work: The service provided is limited to attempting to restore normal flow through the affected drain line using standard drain-clearing equipment and methods. This is not guarantee that the line will remain clear or that further service will not be required.

Blockage Reach & Movement: Some blockages may be located beyond the reach of the equipment used or may be only partially cleared. In certain cases, the blockage may be broken apart or moved further down the line during clearing and could become lodged again, resulting in future blockages.

Billing for Attempted Clearing: Any attempt to clear a drain, regardless of whether the blockage is fully removed or waterflow is restored, is considered billable work. Charges apply for the time, labor, and equipment used in the attempt.

Winterization

Winterization/Freeze Protection is not included in any work performed by Welco Plumbing and its subsidiaries.

Repair/Reconstruction

Plumbing Services are limited solely to the diagnoses and repair of plumbing systems. Any removal or disturbance of other items required to perform plumbing repairs is incidental to access only. Restoration is expressly excluded from this agreement and is the responsibility of the owner/signer.

Risk of Incidental Damage

Customers acknowledge that plumbing services may involve inherent risks, including incidental or unforeseen damage to walls, ceilings, floors, fixtures, cabinetry, appliances, landscaping, or other property. Such damage may occur as a result of necessary access, concealed of preexisting conditions, of the movement of heavy equipment, appliances, furniture, or plumbing fixtures into and out of the service area. Contractor shall take reasonable care during service but shall not be responsible for unavoidable or incidental damage resulting from performance or removal of plumbing services, fixtures, and equipment.

Customer Responsibility for Understanding Terms

By initiating work with Welco Plumbing the customer acknowledges and agrees that it is their responsibility to read understand and comply with the terms outlined in this document. Failure to review this agreement does not exempt the customer from its terms, conditions, fees, and policies. By proceeding with services, the customer accepts all terms herein including but not limited to warranty limitations. Payment obligations, additional service charges and liability disclaimers. Any disputes arising from a lack of awareness of these terms will not be considered a valid reason for noncompliance or exemption from financial and legal responsibilities.